Microsoft Gold Cloud CRM and Gold Cloud Platform Partner

UX Focus: #3 Skype Permissions

Welcome to the third installment of UX Focus where we discuss all things user experience related. This post is focused on a prompt from Skype to allow a .exe file access.   Skype Permissions When I launch Skype it pops up with this lovely prompt stating that...

Document Templates in CRM 2016

Promising New Feature: Word Templates One new feature that looks promising for the CRM 2016 release is the addition of Document Templates.  This feature allows generation of Microsoft Word and Excel documents based on Office document templates.  I was particularly...

UX Focus: #2 Windows 10 Can’t Stop Won’t Stop

Welcome to the second installment of UX Focus where I discuss all things user experience related. This post is focused on Windows 10 holding my external hard drive hostage.   Windows Can’t Stop The end of the day came around and it was time to pack up my...

Streamlining the Dynamics CRM Interface

One of the key components to improved usability and higher user adoption is simplicity in design. This is simple in theory, but often extremely difficult and time consuming in execution. An approach I have been using with the Dynamics CRM platform is to remove as many...