GET CLOSER TO YOUR CUSTOMERS
Organizations are built on the promise of their products and services, but success is predicated on being able to foster and grow relationships with customers.
Liberate your CRM
Great organizations are moving beyond using their CRM solution as management and reporting tool. Instead, Forward thinking organizations are using data in their CRM to understand, touch and engage their customers.
More than just sales
When companies effectively integrate CRM with marketing, customer service and product development, they tie their business together in a way that amplifies interactions with consumers and brings the voice of the customer into line of business. This puts effective CRM squarely at the heart of customer engagement, and it’s why we’re proud of our expertise and history in the space.
My dream is to help our clients move beyond thinking about the CRM as a destination for data. CRM solutions have been inward facing for far too long – it’s time to use CRM systems to engage and enable the end customer.Chris Scott
A guide, and a partner
A comprehensive platform for managing customer, prospect, vendors and partner relationships is no longer a luxury – it’s a basic fact of business for modern organizations. That doesn’t mean that all CRM and customer engagement implementations are created equal.
An effective Salesforce or Microsoft Dynamics CRM deployment can streamline your business processes, increase visibility and efficiency and provide support throughout your organization. A poorly chosen or managed CRM implementation can slow down your businesses, discourage adoption and waste money.
Working with Celedon means that you get a guide through the entire process to ensure success. We work with you to determine your organizational needs and choose the right platform, ensuring that you get the tools and functionality you need, and that you don’t waste time on features you don’t.
Our consultants also work with you to determine when customized experiences and tools make sense, and where ease-of-use and upgradability concerns mean that your organization will get the best experience with out-of-the-box implementations.
The Celedon Factor
Celedon offers flexible talent solutions that put a powerful CRM and customer engagement platform within reach for organizations with a variety of needs. Whether you’re looking for consultants on a project basis, need experts to work within your organization for an extended period or are looking to take a hands off approach to the platform while we handle upgrades and support, Celedon can work with you to put together a talent solutions package that make sense.
Work with experts
No matter what your specific needs may be, Celedon Partners gives you the talent to handle it.
As Microsoft Azure certified experts, we can walk you through the benefits of cloud based, hybrid and on-premise deployments and guide you through whatever process you choose. Our creative user experience designers and developers can add functionality where you need it and create interfaces that integrate your customer engagement tools into your existing or desired workflow.
Find out how Celedon Partners can help make your customer engagement initiatives a success today.