CRM AND TECHNOLOGY SERVICES FOR PRINT AND MEDIA
Stay nimble, integrate data and keep customers with efficient business solutions.
Building big audiences with less
Media companies play an important role in our society – and they’re tasked with doing so in an extraordinarily competitive environment. New technologies have transformed the industry, creating challenges and opportunities that we’re still watching unfold.
Even as they navigate a new business landscape, media companies must also juggle the demands of readers, viewers, vendors and advertisers. Our consultants understand these issues, and our experience means that we know that it’s possible for media companies to use technology to turn customer relationship management into a competitive advantage.
Whether it’s through more efficiently integrated subscription offerings or focused interfaces for customer service representatives, our experts are here to help.
Customer engagement experts
Our consultants are Dynamics CRM experts who know how to get the most out of CRM platforms. We offer flexible talent solutions that allow us to work with you and determine the right product and implementation, then add enhancements and create a custom user experience that surfaces the right data to the right people.
Our designs make it easy for your customer service and sales representatives to track opportunities and discover new opportunities to make money and support your company’s endeavors. We can work with you to create user profiles so different stakeholders, representatives and decision makers get the information they need as soon as they need it.
Streamline the customer experience
We understand how important customer retention is, which is why our consultants and user experience experts work with you to develop an efficient, streamlined platform for your customer service representatives. Create custom scripts for your representatives with offers to increase efficiency and maximize customer retention.
Of course, the best way to keep customers is to make sure they’re happy in the first place, which is why our technical experts work to make your online and offline delivery services smooth, timely and efficient. Make home deliveries easier with routes designed for criteria you choose, and make your site faster with cloud and content delivery network integration.
All your relationships in one place
Our consultants know that your customers aren’t just your subscribers, readers and viewers. An effective CRM implementation also helps your organization manage advertisers, sponsors and other valuable relationships. Take control of your revenue sources and maximize your vendor relationship expenditure.