by Chris Scott | Nov 10, 2017 | Blog, Dynamics 365, Unified Service Desk
It is pretty common for organizations to update the logo and theme of their Microsoft Dynamics CRM solution. Microsoft Unified Service Desk (USD) offers a similar functionality for its colors. Although themes are not the scope of this blog post, there are several…
by Robert Bezirganyan | Oct 11, 2017 | Blog, Microsoft Dynamics
Introduction This guide will help you perform a URL rewrite in IIS to remove the org name from the URL for Microsoft Dynamics CRM On-Premise. We provide a step-by-step instructions and possible scenario where this can be helpful. Setting the stage One of Celedon…
by Chris Scott | Sep 29, 2017 | Blog, Dynamics 365, Microsoft Dynamics, Unified Service Desk
In my previous blog post, I outlined the Case for Microsoft Dynamics CRM Unified Service Desk (USD). The project in that post has entered its second phase with the third phase fast approaching. As critical with any project, the project has well-defined and executed…
by Chris Scott | Sep 25, 2017 | Blog, Case Studies, Dynamics 365, Microsoft Dynamics, Unified Service Desk
The Case for Microsoft CRM Unified Service Desk For the last 20 years, I have seen technology go in a virtual circle. When I started my career, I worked at Nike in the warehouse using green screen dummy terminals to manage inventory, orders, and shipments. I moved…
by Josiah Hewitson | Sep 6, 2017 | Blog, Dynamics 365, Sitecore
So I have talked about linking Dynamics CRM and Sitecore here and here, but I just wanted to drive home a sample use case for linking these systems together. Lets say a company(ACME Scooters for this example) makes scooters and parts for scooters. They have a mix of…
by Vatsana Kongtakane | Aug 14, 2017 | Blog, Dynamics 365, Microsoft Dynamics
When managing multi sever Dynamics implementations for our clients. It has always been beneficial to disable the automatic database upgrades which occur when you are either doing a full version Dynamics upgrade (ie. CRM 2016 to 365.) or applying patches/updates. If…