celedonpartners.com
  • Blog
  • Case Studies
  • Microsoft Dynamics
  • Microsoft Azure
Select Page

(How To) Update Microsoft Unified Service Desk (USD) Logo

by Chris Scott | Nov 10, 2017 | Blog, Dynamics 365, Unified Service Desk |

(How To) Update Microsoft Unified Service Desk (USD) Logo

It is pretty common for organizations to update the logo and theme of their Microsoft Dynamics CRM solution. Microsoft Unified Service Desk (USD) offers a similar functionality for its colors. Although themes are not the scope of this blog post, there are several articles outlining how to use themes in USD. I found this MSDN article to be a great starting point. As much flexibility as I found with the USD themes, I could not find a way to update the native USD Logo using the documented themes approach.

After spending several hours reviewing the XAML and various documentation, I was not able to find any solution to update the out-of-the-box logo. I wanted a simple solution that didn’t require code or a risky unsupported approach. Although I could not find anything indicating that the approach I found is supported or not but, I felt that it is minimal risk. I highly recommend that you download the original USD logo to be on the safe side. To update the out-of-the-box logo:

  • Navigate to the Microsoft Dynamics CRM solution hosting the USD metadata
  • Go to Settings -> Customizations -> Customize the System
  • Select Web Resources
  • Locate the web resource ‘msdyusd_Logo’ and double-click to end open the record
  • Click on “Choose File” and select the image to replace the Unified Service Desk logo.

  • Click on Publish
  • If USD is open, close and restart

Hint: The updated logo needs to be in the PNG format. It also needs to be roughly the same size as the original image (142 x 25). Updating the logo should give you something similar to Celedon’s sample solution:

Happy USDing!

Chris

  •  
  •  
  •  
  •  

Related

Recent Posts

  • Trick to Disabling the Cache in Dynamics Portals Development
  • (How-to) Create a Dynamic Bulk Edit Form in Dynamics 365
  • (How To) Update Microsoft Unified Service Desk (USD) Logo
  • Celedon AutoNumber v1.2.0 Released!
  • (How-to) Perform IIS Microsoft Dynamics CRM URL Rewrite

Tags

agile Azure azure resource manager business cloud comparison configuration consulting CRM CRM 2011 CRM 2013 CRM SDK Dynamics dynamics 365 Dynamics CRM Fields integration KingswaySoft learning Microsoft Microsoft SQL Server migration Office 365 opportunity partnerpass Performance powershell Press Release Product Design project failure project management project success role hierarchy salesforce Salesforce.com security sharing SQL SQL Server SSIS Usability user experience design UX Virtual Machine virtual machines

Archives

  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • September 2015
  • August 2015
  • July 2015
  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • July 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • November 2013
  • October 2013
  • September 2013
  • February 2013