by Chris Scott | Nov 10, 2017 | Blog, Dynamics 365, Unified Service Desk
It is pretty common for organizations to update the logo and theme of their Microsoft Dynamics CRM solution. Microsoft Unified Service Desk (USD) offers a similar functionality for its colors. Although themes are not the scope of this blog post, there are several…
by Robert Bezirganyan | Oct 11, 2017 | Blog, Microsoft Dynamics
Introduction This guide will help you perform a URL rewrite in IIS to remove the org name from the URL for Microsoft Dynamics CRM On-Premise. We provide a step-by-step instructions and possible scenario where this can be helpful. Setting the stage One of Celedon…
by Brett Rojas | Oct 4, 2017 | Azure, Dynamics 365, Microsoft Dynamics
Over time working with a multiverse of different crm instances, you begin to see recurring questions. Many of you have probably asked some of these questions; should you own your own (portal gun) dynamics crm instance. The one I wanted to discuss today is user…
by Chris Scott | Sep 29, 2017 | Blog, Dynamics 365, Microsoft Dynamics, Unified Service Desk
In my previous blog post, I outlined the Case for Microsoft Dynamics CRM Unified Service Desk (USD). The project in that post has entered its second phase with the third phase fast approaching. As critical with any project, the project has well-defined and executed…
by Chris Scott | Sep 25, 2017 | Blog, Case Studies, Dynamics 365, Microsoft Dynamics, Unified Service Desk
The Case for Microsoft CRM Unified Service Desk For the last 20 years, I have seen technology go in a virtual circle. When I started my career, I worked at Nike in the warehouse using green screen dummy terminals to manage inventory, orders, and shipments. I moved…