by Brenda Leon | May 31, 2016 | Blog, Microsoft Dynamics
Many customers come to us to help them track down their performance issues when it comes to CRM. They will see the infamous, never-ending “Loading” or “Saving” message on their screen and wonder what is taking it so long. It used to be easy to blame performance on the…
by Michael Philbrick | May 30, 2016 | Blog
You. How can I be so sure? Because you read the first post (at least I hope you did). This includes consultants, executive directors, board members, staff and committed volunteers. I have written it in such a way that, although not everyone will be able to follow all…
by Danny Johnson | May 27, 2016 | Blog, UX
We believe the user experience is critical for any app, website, software, product or service to be successful. It’s for that reason alone that we emphasize the importance of UX throughout our organization. Our design team reviews, dissects, and inspects the user…
by Josiah Hewitson | May 16, 2016 | Blog, Microsoft Dynamics
Imagine that you are looking over your ticketing queue, and along comes a ticket: “ITPerson! The invoice for Customer is wrong! The amount they are supposed to pay is way off! This is critical!”. So, the first thing you think is lets check out the…
by William Jacobson | May 16, 2016 | Blog, Microsoft Dynamics
I was recently on a project that included setting up Service Level Agreements in Dynamics and found that they are a versatile tool for tracking the amount of time users take to perform tasks on a case. Here is an overview of what you can do with them. To manage an…