by Michael Philbrick | Aug 9, 2016 | Uncategorized
If you have digested the previous three posts, it really comes down to a few key points. Which Way is the Wind Blowing? Politics is always involved. You are likely to have someone in a decision-making capacity that already has a bias going into the game; or a...
by Michael Philbrick | Aug 9, 2016 | Uncategorized
What is customization? How does it differ from configuration? At what point will you need developers, if at all? Who is going to transform the out-of-the-box implementation into a solution that follows your business flow? In my opinion, the extent of customization...
by Michael Philbrick | Aug 9, 2016 | Uncategorized
In a perfect world, the initial evaluation should not be influenced by cost and deployment. There are many ways on both platforms to control the costs and balance the budget while maximizing return on investment. The ROI is, of course, the key. A poorly implemented...
by Michael Philbrick | Aug 8, 2016 | Uncategorized
It’s been a while since I wrote my last comparison post. I am at the point where most of the major features have been addressed and I am left with a choice: either I can focus on the minutia or wrap up this series. When it comes to world class CRM’s, Microsoft...
by Michael Philbrick | Jul 29, 2016 | Blog
Before switching gears, let me recap what has transpired so far. We had our first planning session on January 12, 2016. The next three weeks we spent outlining the project and decided to work on the receiving end of things. In early February I started configuring in...
