by Derek Blohowiak | Mar 30, 2018 | Dynamics 365, Microsoft Dynamics, Software Development, Uncategorized, Unified Service Desk
Anyone that has worked with USD knows that its Achilles heel is the lack of documentation that comes with it. Microsoft MVP Neil Parkhurst (https://neilparkhurst.com/2016/06/20/usd-the-book/) does a solid job at filling in the gaps that Microsoft missed from a CRM…
by Chris Scott | Nov 10, 2017 | Blog, Dynamics 365, Unified Service Desk
It is pretty common for organizations to update the logo and theme of their Microsoft Dynamics CRM solution. Microsoft Unified Service Desk (USD) offers a similar functionality for its colors. Although themes are not the scope of this blog post, there are several…
by Chris Scott | Sep 29, 2017 | Blog, Dynamics 365, Microsoft Dynamics, Unified Service Desk
In my previous blog post, I outlined the Case for Microsoft Dynamics CRM Unified Service Desk (USD). The project in that post has entered its second phase with the third phase fast approaching. As critical with any project, the project has well-defined and executed…
by Chris Scott | Sep 25, 2017 | Blog, Case Studies, Dynamics 365, Microsoft Dynamics, Unified Service Desk
The Case for Microsoft CRM Unified Service Desk For the last 20 years, I have seen technology go in a virtual circle. When I started my career, I worked at Nike in the warehouse using green screen dummy terminals to manage inventory, orders, and shipments. I moved…