by Chris Scott | Sep 29, 2017 | Blog, Dynamics 365, Microsoft Dynamics, Unified Service Desk
In my previous blog post, I outlined the Case for Microsoft Dynamics CRM Unified Service Desk (USD). The project in that post has entered its second phase with the third phase fast approaching. As critical with any project, the project has well-defined and executed…
by Chris Scott | Sep 25, 2017 | Blog, Case Studies, Dynamics 365, Microsoft Dynamics, Unified Service Desk
The Case for Microsoft CRM Unified Service Desk For the last 20 years, I have seen technology go in a virtual circle. When I started my career, I worked at Nike in the warehouse using green screen dummy terminals to manage inventory, orders, and shipments. I moved…
by Vatsana Kongtakane | Aug 14, 2017 | Blog, Dynamics 365, Microsoft Dynamics
When managing multi sever Dynamics implementations for our clients. It has always been beneficial to disable the automatic database upgrades which occur when you are either doing a full version Dynamics upgrade (ie. CRM 2016 to 365.) or applying patches/updates. If…
by Vatsana Kongtakane | Mar 30, 2017 | Blog, Dynamics 365, Microsoft Dynamics
If you haven’t noticed already, Microsoft generates a random unique name for your Dynamics 365 Online instance when it’s provisioned. In my case, my online instance “CrmTestingInstance” was given “org9e92df90” as the unique name…
by Michael Philbrick | Oct 12, 2015 | Uncategorized
One thing is for certain: technology is not stagnant. Over the past couple of years we have seen both platforms evolve significantly, incorporating new features, acquisitions and appearance. The big year for Dynamics was 2013 with the significant UI makeover that…