by Chris Scott | Sep 29, 2017 | Blog, Dynamics 365, Microsoft Dynamics, Unified Service Desk
In my previous blog post, I outlined the Case for Microsoft Dynamics CRM Unified Service Desk (USD). The project in that post has entered its second phase with the third phase fast approaching. As critical with any project, the project has well-defined and executed…
by Michael Philbrick | Aug 9, 2016 | Uncategorized
If you have digested the previous three posts, it really comes down to a few key points. Which Way is the Wind Blowing? Politics is always involved. You are likely to have someone in a decision-making capacity that already has a bias going into the game; or a…
by Michael Philbrick | Aug 8, 2016 | Uncategorized
It’s been a while since I wrote my last comparison post. I am at the point where most of the major features have been addressed and I am left with a choice: either I can focus on the minutia or wrap up this series. When it comes to world class CRM’s, Microsoft…
by Michael Philbrick | Sep 2, 2015 | Uncategorized
Old and New The roots of both platforms become apparent when we compare their respective searching paradigms. In one corner we have Dynamics, built on a legacy of the Microsoft stack. In the other corner we have Salesforce, a child of the Internet age. In essence, it…